Terms and Conditions

These terms apply to repair services booked with Royal Cool Services through this website, by phone or on WhatsApp.

Services

We repair home refrigerators only (single door, double door, French door, side-by-side and bottom-freezer models). We do not service commercial refrigeration equipment.

Visits and pricing

Any visit or inspection charge is communicated before the visit. After diagnosis, the technician will tell you the repair cost. Repair work starts only after you approve the quote.

Spare parts

Replaced parts and their prices are shown to you before fitting. Part availability can affect repair time; we will inform you if a part has to be ordered.

Warranty

Repairs carry a service warranty as communicated by the technician at the time of repair. The warranty does not cover damage caused by misuse, voltage fluctuation, physical damage or repairs by others.

Payment

Payment is due when the repair is completed, unless agreed otherwise.

Cancellations

You can cancel or reschedule a visit by calling us before the technician arrives.

Liability

We take reasonable care while working on your appliance. Our liability is limited to the value of the service provided, to the extent permitted by law.

Contact

For questions about these terms, contact us using the phone number shown on this website.