Privacy Policy

This privacy policy explains how Royal Cool Services (“we”, “us”) collects and uses your information when you use this website.

Information we collect

When you submit a form, call or message us, we collect the details you give us: your name, mobile number, area or PIN code, fridge type and the problem you describe.

We also record technical information about your visit: the page you came from, the advertising campaign that brought you to the site (for example Google Ads click identifiers and UTM parameters), your device type, browser and IP address.

How we use your information

We use your details only to contact you about your repair request, to schedule and carry out the service, to answer your questions, to prevent spam and abuse, and to measure which of our advertisements work.

Cookies and analytics

This website uses cookies and similar technologies from Google (Google Analytics, Google Ads and Google Tag Manager) to measure visits and advertising performance. You can block or delete cookies in your browser settings.

Sharing

We do not sell your personal information. We share it only with our technicians to carry out your service, and with service providers that help us run this website and our communications (such as email, hosting and analytics providers).

Retention

We keep enquiry details for as long as needed to provide the service, handle warranty claims and meet legal obligations, and then delete them.

Your choices

You can ask us to access, correct or delete your information, or to stop contacting you, by calling or writing to us using the contact details on this website.

Contact

Royal Cool Services. For any privacy question, please contact us using the phone number or address shown on this website.